ID Verification InstructionsAnd troubleshooting tips
How to get verified with ShuftiPro
This article covers:
- how ID Verification works
- common causes of failed ID verification
- troubleshooting tips
- how to request a manual ID review
DateID’s ID Verification feature is powered by ShuftiPro, the industry leader in consumer identity verification. ShuftiPro is extremely reliable and most users complete the ID verification process without difficulty.
ID Verification is available to Gold members. If you don’t have a Gold membership yet, click here.
To get verified, go to your Profile Settings and click on the blue “selfie” icon. Then follow the prompts. Watch the video to see how.
If you’re having issues…
From a technology standpoint, uploading your drivers license and taking a selfie to verify your identity is not as straightforward as you might think.
There are very complex technological processes happening behind the scenes, and with hundreds of different devices, IDs and passports that the technology needs to be compatible with, things do occasionally go wrong.
If ShuftiPro verification isn’t working for you, we apologize. The good news? 99% of people resolve their issue and complete ID verification within minutes using the troubleshooting tips below.
If you’re in the 1%, you may request a manual ID review. See the instructions further below.
Did you follow the directions perfectly?
We have to ask. The honest truth is, the majority of people who do not successfully get verified made one small mistake along the way, usually because they were moving too quickly through the process.
Try slowing way down and reading everything through, to make sure you’re following all the steps perfectly. Review the following list of common mistakes, and how to correct them.
If it’s not working, it’s usually one of four things:
- Your photos don’t meet the necessary technical requirements
- Your Facebook birthday is different from your ID
- Your ID is expired
- You’re using a non-standard or other unusual ID
In all cases, you will be able to resolve the issue and complete ID Verification. Worst case is we do the manual review.
Read on to learn how to fix things.
How to Fix Your Photos
During the ID Verification process you’ll be asked to upload photos of your driver’s license (or passport), and face. While this seems straightforward, it’s easy for things to go wrong.
We compare the photo on your ID to a recent one of your face, which can sometimes look quite different depending on how old your ID photo is, changes to hair and facial hair, etc.
Our technology needs bright, clear, crisp and centered photos to verify that the faces are the same.
Review these five common causes of poor quality photos, and how to fix them:
1. You’re using a computer camera
Problem: Our tech works on all devices. But, computer cameras usually produce low quality images.
Solution: Complete the ID Verification process on your phone, or save photos from your phone’s camera to your computer.
2. Rushing your photos
Problem: When you’re asked to take photos in real-time, a lot of people feel rushed. The result is poor quality photos that can’t be processed.
Solution: take photos in advance. Take your photos before you start the verification process, and save them to your photo album. When you’re asked to provide photos, select the option to upload them from your photo album, rather than take a new one in real time.
3. Bad lighting
Problem: If you don’t have good lighting, your photos will be unclear and our technology can’t process the images.
Solution: Bright lights or daylight. Daylight is a sure thing. Otherwise, you will need bright indoor light at night. Try taking practice photos before you start the verification process. If they’re not crystal clear, you need to find better light.
4. Blurry images
Problem: It’s almost impossible to hold an ID card or passport perfectly steady in your hand, and cameras shake too. If the lighting is bad this is worsened, because the camera shutter has to stay open longer to absorb enough light.
Solution: Place your ID card or passport on a flat surface when taking the photo.
5. Hats and glasses
Problem: Wearing a hat or glasses will make it impossible to process your image.
Solution: Take everything off your face before taking the photo.
Request a manual review of your photos
Occasionally our automated system is not able to process perfectly good photos. If you think that’s the case, pease request a manual review. Just type “manual ID review” into the chat and follow the prompts.
How to Fix Your Birthday
If the birthday you gave Facebook is different from the birthday on your driver’s license or passport, ID verification will fail.
We can still verify you. Just type “manual ID review” into the chat and follow the prompts to get it fixed. We’ll update your birth date as part of the process.
We can still verify you. Please request a manual ID review. Just type “manual ID review” into the chat and follow the prompts.
Our automated platform accepts passports and government issued ID cards. If you don’t have either of those, we can still verify you, but you’ll need to request a manual review.
Very occasionally the system makes a mistake and can’t recognize a legitimate government issued ID. Please request a manual review. Just type “manual ID review” into the chat and follow the prompts.
Requesting a manual ID review
If you’ve reviewed the info above and determine that your issue isn’t caused by bad photos, just type “manual ID review” into the chat and follow the prompts. If you think you know the cause, please include that info.