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How to Create or Reset Your Password

99.9 % of password problems are caused by:

1. Your phone autocapitalized the first letter of your password without you noticing. When you reset, use lower case and keep on eye on this.

2. You phone’s password manager saved the wrong password.

3. You created your account with Facebook, and you don’t actually have a password. 

If you originally signed up with Facebook, and you’re logging in with email for the first time, you’ll need to create a password. To do this, you’ll use the password reset function.

How to reset your password

If you’ve lost access to your password, you can do a password reset from the homepage.

1. Click “log in” at the top of the screen

2. Click the button to sign in with email

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3. Click the password reset link at the bottom of the next screen

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4. Enter your email address to get a password reset link. The field is case sensitive.

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If you don’t receive the password reset email, check your spam folder.

5. Create a new password. ***IMPORTANT: It must be all lower case letters. No capitals, not special characters.*** We’re working on fixing this. 

Watch this video to see the password reset process.