We are currently working on upgrading your account to Gold, so that you can get your ID.
Because your card was declined the first time around, and you used the alternative payment method, we have to upgrade your account manually. Don’t worry, you get the exact same product – it just means it is not delivered instantly.
We will email you as soon as your upgrade is done, typically within 24 hours. At that point you’ll need to log back into your account and complete ID verification. If you have any questions or concerns, email firstname.lastname@example.org.