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Support Portal

We're here to help

Have an issue with your account? Got questions about how DateID works? You've come to the right place.

Self-serve Support

DateID is designed to be self-serve. 99% of the time you will be able to resolve your issue or find an answer to your question immediately, on your own. Use our Virtual Assistant (chat is in the lower right of your screen) and the FAQs on this page. Here are just a few popular topics. 

Priority Support

Priority Support is available to paying customers via Live Chat. If you strike out with the Virtual Assistant and the FAQs, type in "paying customer" and follow the prompts. We'll get back within 48 hrs, usually faster. Our normal business hours are 9 AM to 5 PM PST, Monday through Friday.

Here are the questions we're most frequently asked.

Declined credit cards

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Why is my credit card being declined?

If you know there’s money in the account, this is called a “false decline”. The most likely cause is that you were accidentally caught in a “fraud net”. 

We don’t have any control over the the fraud nets, unfortunately. They are created by big banks and credit card companies. So, call your bank and ask them to approve the transaction. This usually works.

If that does not work, try paying with PayPal, Google Pay or Apple Pay. They always work.

Otherwise, you will need to use another credit or debit card that isn’t already in the fraud net. This could be another credit card you already have, a debit card, or a Virtual e-Gift Card like this one (add $50 in credit, but you won’t need it all). 

Lastly, email addresses that are associated with credit or debit cards that are in a fraud net can also become problematic. Banks link email addresses to credit cards and track it all. So you might have to create a new DateID account with a different email address.

Good luck!

How to Get an ID

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What are the steps to get an ID?
  1. Create an account
  2. Become a Gold Member
  3. Complete ID Verification

If you're already a Gold Member, here's how to complete ID Verification. Be prepared to upload your drivers license, passport or other government ID card, and get a facial scan.

How long does it take to get an ID?

    ID's are issued immediately after you become a Gold Member and complete ID Verification. Be prepared to upload your drivers license, passport or other government ID card, and get a facial scan.

    What dating sites is DateID compatible with?

    DateID is agnostic to dating sites, and you can use it everywhere. We are universally compatible with all sites and apps.

    Scams, catfishing and general deception are a problem on all dating apps. We exist to help online dating users verify each other in order to to stay safe and avoid these problems.

    How do I access and share my ID?

    DateID is designed for the digital world and we make it extremly easy to share.

    This article has everyting you need to know about sharing: https://www.about.dateid.com/how-to-share

    The short answer is that most people simply share the link to their profile and/or their DateID username.

    You can copy the link and then send it via text, email or right on a dating app.

    Share dateid profile
    How do I find my username and profile URL?

    By default, your username will be a combination of your first name and last name. If we already have other members with your name, a number will automatically be appended to the end of your username.

    You can edit your username in your profile settings. Just like with social media, you can make it anything you want.

    Your profile URL will match your username. For example, if your username is johnsmith, your profile URL will be dateid.com/johnsmith.

    Do I have to connect my social media for DateID work?

    No. You can create an account with your email address and connecting social media accounts is 100% optional.

    The number of social media accounts you connect does not impact your verification level.

    But, it will help people get to know you. So, if you use social media we recommend connecting as many accounts as possible.

    How do I background check someone on DateID?

    Always background check your date on DateID before actually meeting in person (rest assured that your searches are completely private and no one will know you searched for them).

    If your prospective date is already a DateID member, just ask for their username.

 If not, search for them by name, social media handle, email address or phone number. If the name is common, you may need to use Advanced Search to narrow down the results by location and/or age range.

    DateID shows you a preview of what it can find. Once you click through, DateID does an extensive web search.

    In this example we'll search for celebrity Jay Shetty. Three results come up, and I want the first one.

    Jay Shetty search results

    Once I click through, DateID does an extensive web search.

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    The final results depend on the person's digital footprint and may include age, location, workplace, education and more. We also give you every major social media site. I recommend visiting every social profile as part of your screening process.

    We also run deep, localized searches on Google that may turn up additional information and photos you cannot find on your own.

    And finally, just to be safe, we check the sex offender registry. Because sex offenders are known to target dating app users.

    Once the search is complete we show you what we found, as blue icons. When icons are gray, it means we searched but didn't find anything.

    DateID background check results modal

    Here's how the final screening profile looks.

    Jay Shetty background check profile

    Location and Verification Troubleshooting

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    How can I change my location?

    Go to your Profile Settings and click on the "pin" icon. Then type in your location, save it and verify it.

    Here's how it looks.

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    Why can't I verify my location?

    If you can’t verify your location, most likely your server or IP address is outside of the geofence we’ve set (out of our hands). This one can be tough to fix, but we have put together a detailed help article on it.

    ***Note that you don’t have to verify your location to level up Gold and get your ID.***

    If you’re a Gold member, and you have completed ID Verification, we will manually verify your location and add the blue check mark to your profile. Just type “paying customer” into the chat and follow the prompts.

    Why can't I verify my drivers license or passport?

    Please read our detailed help article on how to troubleshoot this.

    How can I verify my photos?

    When you upload a photo that was taken and stored on your phone, we will add the date it was taken and mark it as verified, provided that the photo has IPTC metadata attached. A logo watermark is added to photos that have been verified, and users can download them for use on dating apps.

    Important: If it’s not saved to your phone before uploading, no date will be available for us to add, and it can't be verified. You also have to upload it via Firefox or Chrome. Safari strips the date away.

    verified dating app photoA verified photo as seen on a phone.

    Users who have verified their photos also receive a badge on their profile, alongside other DateID verifications they’ve completed, including location, age and identity.

    verified DateID profileAge, location, identity and photo verifications as seen on a phone.

    How do I upload, download, edit or delete photos?

    To manage photos, go to your Profile Settings https://www.dateid.com/profile/edit.

    Then, click on your profile photo to open your photo albums. Here's the direct link.

    Photos are organized by social media source. You may have to filter to find the one you want.

    To delete, select the one you want to delete, and click on the trashcan icon in the lower right.

    You can also upload photos directly to the album from your phone or computer. When looking at the thumbnail display, click the blue"upload photo" button at the bottom of the screen.

    If you're trying to get your photo verified, note that it will have to be a recent photo taken by your camera. You also have to upload it via Firefox or chrome. Safari does not work, as it strips the date away.

    To save a photo as your profile photo, once you've selected the photo you want, hit “save”.

    How do I change my age?

    To change your age, go to your Account Settings by clicking on the "gear" icon.

    Then scroll all the way down until you see the section that says "Update your age". Click on the button and proceed.

    Here's how it looks:

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    Account errors and troubleshooting

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    My email login isn't working/forgot password
    If you originally signed up with Facebook, and you're logging in with email for the first time, you'll need to create a password. To do this, you'll use the password reset function.

    How to reset your password

    If you've lost access to your password, you can do a password reset from the homepage.

    1. Click "log in" at the top of the screen or use this link
    2. Click the button to log in with email
    3. Click the password reset link at the bottom of the next screen

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    4. Enter your email address to get a password reset link

    If you don't receive the password reset email, check your spam folder.

    Watch this video to see the password reset process.

    Can I sign up without Facebook?

    We recommend using Facebook for the best experience, but you can sign up with email if you don't want to use Facebook.

    Email sign-up is available on our homepage. Here's the direct signup link.

    I created an account with Facebook but it isn't me...?

    If you can log in with Facebook but the person isn’t you, there’s a fatal error with your Facebook account. Your account has not actually been hacked, even though it may appear that way.

    Most unfortunately, because this is a software bug in your Facebook account, we can't fix it for you. It's a fatal error and is impossible to resolve in most cases.

    The best solution is to delete your account and create a new one with your email address. Depending on the error you are getting, you may need to use a different email address than the one associated with your Facebook account.

    You can still connect Facebook down the road if you want to import your photos. 

    If this has happened to you, and you have paid for a Gold membership, you should request a refund by typing "refund" into the chat. Your Gold membership will not carry over when you create a new account.

    Why do I get an error when creating an account with Facebook?

    Why is there someone else with my name and info who isn't me?

    DateID has hundreds of millions of records, internationally. Most of them are not actual DateID members. If you have a common name, there will potentially be dozens of profiles with your name.

    If you are already a member, and you've found non-member profile that appears to be you, you can "claim" the profile. Here's how:

    1. View the full profile, like you're screening someone (your first 3 are free so you should not have to pay. If you're out of freebies it will be $0.99).
    2. Scroll to the bottom of the page.
    3. Click the button that says "claim this profile". Here's how it looks.

    claim DateID profile button

    It will only work if your Facebook account ID is the same as the Facebook account ID attached to the non-member profile. Otherwise, anyone could claim anyone's profile. If the two match, your member profile will be merged with the non-member profile.

    Why can't I connect Instagram?

    This is a bug that was recently caused by a change Instagram made. We are actively troubleshooting it and expect it to be resolved soon. Sorry for the inconvenience.

    Why can't I connect LinkedIn?

    This is a bug that was recently caused by a change LinkedIn made. We are actively troubleshooting it and expect it to be resolved soon. Sorry for the inconvenience.

    Payment, Plans & Guarantee

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    How much does DateID cost?

    DateID offers a variety of free features to Bronze and Silver members, with no credit card required. Purchase a Gold Membership for a one-time fee of $22.99 to unlock ID Verification and Sex Offender Clearance (when you use coupon code GOLD40). You’ll also gain access to Priority Tech Support and three Instant Background Checks to help you avoid scams (and bad dates!)

    Learn about our free and paid membership plans.

    Is it really just a one-time fee? Will there be recurring charges?

    Gold Memberships, which are required for ID Verification, are a one-time fee of just $22.99 US. Your ID is good for a lifetime. There will never, ever be any recurring charges, add-ons or other billing shenanigans.

    Do I need to put down a credit card?

    It's free to join with no credit card required. If you want to purchase a Gold membership to get your ID, you have the option to pay with a cash card or gift card. We recommend this VISA gift card: www.giftcards.com/visa-egift-gift-card

    How does the money-back guarantee work?

    DateID is the industry leader in Dating Verification and we proudly stand behind our product. When it comes to customer satisfaction, our philosophy is simple: if you’re not happy, we’re not happy.

    That’s why we offer a no-questions-asked money-back guarantee. If DateID doesn’t help you get more good dates and avoid scams (and bad dates!), we want to return your money.

    Privacy Controls

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    How can I protect my privacy on DateID?

    While we encourage openness and transparency in online dating, it's not our role to determine how public or private anyone on our platform wants to be. That's why we offer robust privacy controls.

    Aside from your age, name and location, you can choose to make any details on your profile visible or invisible.

    You can also make your entire profile 100% invisible in your Account Settings.

    If you do that, you have full control over who can and can't find you on DateID. Only people who you share your unique profile URL with will be able to find you. If you choose to go invisible, be aware that anyone you share your username, email or phone number with will not be able to find you by running a search.

    Will someone know if I searched for them on DateID?

    No, all searches are 100% anonymous. 

    Refunds & deletion

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    How do I request a refund?

    Open up the chat bot in the lower right, and type "refund". Then follow the prompts.

    How can I delete my account?

    Go to your account settings and scroll down, you will see a place where you can delete. Once you're deleted you will be permanently removed from our database. All of your data will be scrubbed. We are sorry to see you go!