Support PortalWe're here to help
Have an issue with your account? Got questions about how DateID works? You've come to the right place.
Self-serve tech support is available via our Virtual Assistant (chat is in the lower right of your screen) and the FAQs on this page. Here are a few popular topics.
Priority Support is available to paying customers via Live Chat. If you strike out with the bot and the FAQs, type in "paying customer" and follow the prompts. We'll get back within 48 hrs, usually faster. Our normal business hours are 9 AM to 5 PM PST, Monday through Friday.
Here are the questions we're most frequently asked.
Declined credit cards
Why is my credit card being declined?
If you know there’s money in the account, this is called a “false decline”. The most likely cause is that you were accidentally caught in a “fraud net”.
We don’t have any control over the the fraud nets, unfortunately. They are created by big banks and credit card companies. You can try contacting your bank but usually they can't do much.
Most likely you will need to use another card that isn’t already in the fraud net. This could be another credit card you already have, a debit card, or a Virtual e-Gift Card like this one (add $50 in credit, but you won’t need it all).
Rest assured that this is a one-time fee only. Our payment processor, Stripe, is as secure as it gets. We never see or store any credit card information. It gets passed directly to Stripe.
How to use DateID
What are the steps to get an ID?
How long does it take to get an ID?
ID's are issued immediately after you become a Gold Member and complete ID Verification. Be prepared to upload your drivers license, passport or other government ID card, and get a facial scan.
What dating sites is DateID compatible with?
DateID is agnostic to dating sites, and you can use it everywhere. We are universally compatible with all sites and apps.
Scams, catfishing and general deception are a problem on all dating apps. We exist to help online dating users verify each other in order to to stay safe and avoid these problems.
How do I access and share my ID?
DateID is designed for the digital world and we make it extremly easy to share.
This article has everyting you need to know about sharing: https://www.about.dateid.com/how-to-share
The short answer is that most people simply share the link to their profile and/or their DateID username.
You can copy the link and then send it via text, email or right on a dating app.
How do I find my username and profile URL?
By default, your username will be a combination of your first name and last name. If we already have other members with your name, a number will automatically be appended to the end of your username.
You can edit your username in your profile settings. Just like with social media, you can make it anything you want.
Your profile URL will match your username. For example, if your username is johnsmith, your profile URL will be dateid.com/johnsmith.
Do I have to connect my social media for DateID work?
No. You can create an account with your email address and connecting social media accounts is 100% optional.
The number of social media accounts you connect does not impact your verification level.
But, it will help people get to know you. So, if you use social media we recommend connecting as many accounts as possible.
How do I background check someone on DateID?
Always background check your date on DateID before actually meeting in person (rest assured that your searches are completely private and no one will know you searched for them).
If your prospective date is already a DateID member, just ask for their username. If not, search for them by name, social media handle, email address or phone number. If the name is common, you may need to use Advanced Search to narrow down the results by location and/or age range.
DateID shows you a preview of what it can find. Once you click through, DateID does an extensive web search.
In this example we'll search for celebrity Jay Shetty. Three results come up, and I want the first one.
Once I click through, DateID does an extensive web search.
The final results depend on the person's digital footprint and may include age, location, workplace, education and more. We also give you every major social media site. I recommend visiting every social profile as part of your screening process.
We also run deep, localized searches on Google that may turn up additional information and photos you cannot find on your own.
And finally, just to be safe, we check the sex offender registry. Because sex offenders are known to target dating app users.
Once the search is complete we show you what we found, as blue icons. When icons are gray, it means we searched but didn't find anything.
Here's how the final screening profile looks.
Location and Verification Troubleshooting
How can I change my location?
Go to your Profile Settings and click on the "pin" icon. Then type in your location, save it and verify it.
Here's how it looks.
Why can't I verify my location?
If you can’t verify your location, most likely your server or IP address is outside of the geofence we’ve set (out of our hands). This one can be tough to fix, but we have put together a detailed help article on it.
***Note that you don’t have to verify your location to level up Gold and get your ID.***
If you’re a Gold member, and you have completed ID Verification, we will manually verify your location and add the blue check mark to your profile. Just type “paying customer” into the chat and follow the prompts.
Why can't I verify my drivers license or passport?
Please read our detailed help article on how to troubleshoot this.
How can I verify my photos?
Users who have verified their photos also receive a badge on their profile, alongside other DateID verifications they’ve completed, including location, age and identity.
Date Better with DateID
First dates can already be a challenge, and the last thing you need is to worry about whether you’re going to be in for a surprise. With the addition of photos to DateID’s already robust suite of verifications, digital daters can be confident that they won’t be the victim of the most common pitfall in online dating.
How do I upload, download, edit or delete photos?
To manage photos, go to your Profile Settings https://www.dateid.com/profile/edit.
Then, click on your profile photo to open your photo albums. Here's the direct link.
Photos are organized by social media source. You may have to filter to find the one you want.
To delete, select the one you want to delete, and click on the trashcan icon in the lower right.
You can also upload photos directly to the album from your phone or computer. When looking at the thumbnail display, click the blue"upload photo" button at the bottom of the screen.
If you're trying to get your photo verified, note that it will have to be a recent photo taken by your camera. You also have to upload it via Firefox or chrome. Safari does not work, as it strips the date away.
To save a photo as your profile photo, once you've selected the photo you want, hit “save”.
How do I change my age?
To change your age, go to your Account Settings by clicking on the "gear" icon.
Then scroll all the way down until you see the section that says "Update your age". Click on the button and proceed.
Here's how it looks:
Account errors and troubleshooting
My email login isn't working/forgot password
If you're having an issue logging in with email, first check to make sure you did not create two different accounts with different email addresses. This happens often enough.
If you're not sure if you did this, try searching for yourself with your email addresses and see if there are multiple profiles listed for you.
Log in and delete whichever profile you do not want to keep.
Reset your password
If you've lost access to your password, you can do a password reset from the homepage. Try to login with email and click the password reset link at the bottom of the sign in popup screen.
Watch this video to see the password reset process. Click to play.
Can I sign up without Facebook?
We recommend using Facebook for the best experience, but you can sign up with email if you don't want to use Facebook.
Email sign-up is available on our homepage. Here's the direct signup link.
I created an account with Facebook but it isn't me...?
If you can log in with Facebook but the person isn’t you, there’s a fatal error with your Facebook account. Your account has not actually been hacked, even though it may appear that way.
Most unfortunately, because this is a software bug in your Facebook account, we can't fix it for you. It's a fatal error and is impossible to resolve in most cases.
The best solution is to delete your account and create a new one with your email address. Depending on the error you are getting, you may need to use a different email address than the one associated with your Facebook account.
You can still connect Facebook down the road if you want to import your photos.
If this has happened to you, and you have paid for a Gold membership, you should request a refund by typing "refund" into the chat. Your Gold membership will not carry over when you create a new account.
Why do I get an error when creating an account with Facebook?
Why is there someone else with my name and info who isn't me?
DateID has hundreds of millions of records, internationally. Most of them are not actual DateID members. If you have a common name, there will potentially be dozens of profiles with your name.
If you are already a member, and you've found non-member profile that appears to be you, you can "claim" the profile. Here's how:
- View the full profile, like you're screening someone (your first 3 are free so you should not have to pay. If you're out of freebies it will be $0.99).
- Scroll to the bottom of the page.
- Click the button that says "claim this profile". Here's how it looks.
It will only work if your Facebook account ID is the same as the Facebook account ID attached to the non-member profile. Otherwise, anyone could claim anyone's profile. If the two match, your member profile will be merged with the non-member profile.
Why can't I connect Instagram?
This is a bug that was recently caused by a change Instagram made. We are actively troubleshooting it and expect it to be resolved soon. Sorry for the inconvenience.
Why can't I connect LinkedIn?
This is a bug that was recently caused by a change LinkedIn made. We are actively troubleshooting it and expect it to be resolved soon. Sorry for the inconvenience.
Payment, Plans & Guarantee
How much does DateID cost?
DateID offers a variety of free features to Bronze and Silver members, with no credit card required. Purchase a Gold Membership for a one-time fee of $22.99 to unlock ID Verification and Sex Offender Clearance (when you use coupon code GOLD40). You’ll also gain access to Priority Tech Support and three Instant Background Checks to help you avoid scams (and bad dates!)
Learn about our free and paid membership plans.
Is it really just a one-time fee? Will there be recurring charges?
Gold Memberships, which are required for ID Verification, are a one-time fee of just $22.99 US. Your ID is good for a lifetime. There will never, ever be any recurring charges, add-ons or other billing shenanigans.
Do I need to put down a credit card?
It's free to join with no credit card required. If you want to purchase a Gold membership to get your ID, you have the option to pay with a cash card or gift card. We recommend this VISA gift card: www.giftcards.com/visa-egift-gift-card
How does the money-back guarantee work?
DateID is the industry leader in Dating Verification and we proudly stand behind our product. When it comes to customer satisfaction, our philosophy is simple: if you’re not happy, we’re not happy.
That’s why we offer a no-questions-asked money-back guarantee. If DateID doesn’t help you get more good dates and avoid scams (and bad dates!), we want to return your money.
How can I protect my privacy on DateID?
While we encourage openness and transparency in online dating, it's not our role to determine how public or private anyone on our platform wants to be. That's why we offer robust privacy controls.
Aside from your age, name and location, you can choose to make any details on your profile visible or invisible.
You can also make your entire profile 100% invisible in your Account Settings.
If you do that, you have full control over who can and can't find you on DateID. Only people who you share your unique profile URL with will be able to find you. If you choose to go invisible, be aware that anyone you share your username, email or phone number with will not be able to find you by running a search.
Will someone know if I searched for them on DateID?
No, all searches are 100% anonymous.
Refunds & deletion
How do I request a refund?
Open up the chat bot in the lower right, and type "refund". Then follow the prompts.
How can I delete my account?
Go to your account settings and scroll down, you will see a place where you can delete. Once you're deleted you will be permanently removed from our database. All of your data will be scrubbed. We are sorry to see you go!