Technical Support

Self-serve Support

Self-serve tech support is available via our Support Bot and the FAQs on this page, which cover:

 

90% of users are able to resolve their issues themselves using these resources.

Priority Support

Priority Support is available to paying customers via Live Chat. If you're a Gold member, type "paying customer" into the Support Bot. Then enter your username, profile URL, and question.

Once we verify that you're a Gold member, a real human will get back to you within two business days. Meantime, you can still use the Support Bot to get instant answers and solutions.

 

Account creation

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I created an account with Facebook but it isn't me...?

If you can log in with Facebook but the person isn’t you, there’s a fatal error with your Facebook account. Your account has not actually been hacked, even though it may appear that way.

Most unfortunately, because this is a software bug in your Facebook account, it is very difficult to fix. However, you can try making edits to your account.

You can edit your location, delete and add photos, etc. Everything is editable except your age, but if you're a Gold member we can do this for you. We intentionally make it difficult to edit so that people do not lie about their age. You will not be able to complete ID verification without the correct age on your profile.

If all that does not work, you’ll need to delete your DateID account and start fresh with a brand new Facebook account. You can delete your profile in your Account Settings.

Sorry about this. It’s Facebook’s fault. We're frustrated, too.

When you start over, you'll need to be logged out of your old Facebook account entirely, including the Facebook app, Messenger, and your web browser.

If this has happened to you, and you have paid for a Gold membership, you should request a refund. Your Gold membership will not carry over when you create a new account.

Why do I get an error when creating an account with Facebook?

Can I create an account without Facebook?

Sorry, no. You will need to use Facebook to sign up for DateID.

When you sign up for DateID, we need your name, location, gender, date of birth and a profile photo in order to verify you. Facebook is a quick-and-easy way to provide this information, and works great for most people.

If you're in a small minority of people who do not use Facebook, we hope you will consider creating an account to signup for DateID. Just go to https://www.facebook.com

Why is there someone else with my name and info who isn't me?

DateID has hundreds of millions of records, internationally. Most of them are not actual DateID members. If you have a common name, there will potentially be dozens of profiles with your name.

If you are already a member, and you've found non-member profile that appears to be you, you can "claim" the profile. Here's how:

  1. View the full profile, like you're screening someone (your first 3 are free so you should not have to pay. If you're out of freebies it will be $0.99).
  2. Scroll to the bottom of the page.
  3. Click the button that says "claim this profile". Here's how it looks.

claim DateID profile button

It will only work if your Facebook account ID is the same as the Facebook account ID attached to the non-member profile. Otherwise, anyone could claim anyone's profile. If the two match, your member profile will be merged with the non-member profile.

How to use DateID

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What dating sites is DateID compatible with?

DateID is agnostic to dating sites, and you can use it everywhere. We are university compatible with all sites and apps.

Scams, catfishing and general deception are a problem on all dating apps. We exist to help online dating users verify each other in order to to stay safe and avoid these problems.

How can I share my profile?
Most DateID members simply share the link to their profile and/or their DateID username.

You can copy the link and then send it via text, email or right on a dating app.

Share dateid profile
Can you send me a physical or virtual ID card?
Once you've leveled up to Gold and completed ID verification, we add a blue verification badge to your profile. It looks like an ID card.
There's no need for a physical or virtual card of any kind. They are easy to counterfeit/forge, but there’s no way to create a fake DateID Verified profile. We don't issue ID numbers. Since everyone gets a unique username, it would be redundant to have an ID number.
Most DateID members simply share the link to their profile and/or their DateID username. If you encounter anyone who does not accept your DateID profile as a valid form of ID verification, they are scamming you. More here:
Do you provide ID codes or numbers?
No, we don't issue ID codes or numbers. Since everyone gets a unique username, it would be redundant to have an ID number.
Once you've leveled up to Gold and completed ID verification, we add a blue verification ID badge to your profile and a check mark next your age.
If you encounter anyone who is asking you for an ID number, they are scamming you. More here:
Why is someone saying my DateID profile isn't valid?

If you've leveled up to Gold, DateID is the gold standard for dating verification. Everything else is a scam.

If anyone is rejecting it and saying you need any other kind of ID, such as a hookup ID, meetup ID, safty ID, or anything that sounds similar, we're sorry to inform you that you're being targeted by scammers.

Do not give anyone payment of any kind.

Here are some reources on our blog:

We track these scams, which are constantly evolving, and would appreciate it if you'd send us specifics on the scam you're caught up in. Send it via the chat bot. Please include any websites or URLs people have sent you.

Verification

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Why can't I verify my location?

If you can’t verify your location, most likely your server or IP address is outside of the geofence we’ve set (out of our hands). This one can be tough to fix, but we have put together a detailed help article on it. Note that you don’t have to verify your location to level up Gold and get your ID.

If you’re a Gold member, and you have completed ID Verification, we will manually verify your location and add the blue check mark to your profile. Just type “paying customer” into the chat not and follow the prompts.

 

 

How can I change my location?

We first get your location from your Facebook profile, as you may have figured out. If your Facebook location was outdated, your DateID location may be incorrect. You can edit this in your Profile Settings, in the Facebook section. The same applies to your hometown.

Here's how it looks on a phone.

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How do I upload, download, edit or delete photos?

To manage photos, go to your Profile Settings https://www.dateid.com/profile/edit.

Then, click on your profile photo to open your photo albums. Photos are organized by social media source. You may have to filter to find the one you want.

To delete, select the one you want to delete, and click on the trashcan icon in the lower right.

You can also upload photos directly to the album from your phone or computer. When looking at the thumbnail display, click the blue"upload photo" button at the bottom of the screen.

If you're trying to get your photo verified, note that it will have to be a recent photo taken by your camera. You also have to upload it via Firefox or chrome. Safari does not work, as it strips the date away.

To save a photo as your profile photo, once you've selected the photo you want, hit “save”.

Why can't I verify my drivers license or passport?

Please read our detailed help article on how to troubleshoot this.

Why can't I connect Instagram?

This is a bug that was recently caused by a change Instagram made. We are actively troubleshooting it and expect it to be resolved soon. Sorry for the inconvenience.

Membership Plans & Guarantee

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How much does DateID cost?

DateID offers a variety of free features to Bronze and Silver members, with no credit card required. Purchase a Gold Membership for a one-time fee of $22.99 to unlock ID Verification and Sex Offender Clearance. You’ll also gain access to Priority Tech Support and three Instant Background Checks to help you avoid scams (and bad dates!)

Learn about our free and paid membership plans.

How does the money-back guarantee work?

DateID is the industry leader in Dating Verification and we proudly stand behind our product. When it comes to customer satisfaction, our philosophy is simple: if you’re not happy, we’re not happy.

That’s why we offer a no-questions-asked money-back guarantee. If DateID doesn’t help you get more good dates and avoid scams (and bad dates!), we want to return your money. 

Learn more about our-no-questions asked money-back guarantee

Refunds & deletion

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How do I request a refund?

We have a money-back guarantee and will gladly refund you.

Note that if you cancel your Gold membership, we will also need to take your profile down. So before you proceed, consider this: Thousands of men and women visit DateID daily to check up on their dates. Most of them do it anonymously. You've already completed ID verification and leveled up to Gold. Are you sure you don't want to look your best when your next love interest searches for you on DateID?

You’re much better off showing up as a verified Gold member than not showing up at all. Your verified DateID profile is good for a lifetime and there will never be any other charges to your account, so why take it down?

If you’re still sure you’d like us to cancel your Gold membership and get a refund, please complete this short form and we will get right on it. Refunds are always processed within a few days but may take 5-10 days to show up on your credit card.

Again, please be aware that your Gold DateID profile will be deleted, as we have no way to downgrade you back to Silver or Bronze (sorry). You can always sign up for free again, though.

How can I delete my account?

Go to your account settings and scroll down, you will see a place where you can delete. Once you're deleted you will be permanently removed from our database. All of your data will be scrubbed. We are sorry to see you go!